104 Holm House | Double Room with Seaview Bath

Great location, lovely old building, but poorly maintained. Positive: The location was brilliant. Penarth is a lovely little place. The property is close to the beach on a quiet road. The room was spacious and had a sea view. Negative: This property is not a hotel. No staff on site. Room cleaning is only carried out for an extra fee (read the small print). The room and communal areas are slightly neglected. Dust on surfaces, dirty windows and wobbly fittings. Cheap plastic plants are not a good look. Lack of shelving and surfaces - to make a drink, or put toiletries etc. The terrace garden has fake grass and gravel that needed weeding. This was formerly a very swanky hotel - it is a shame it is not being maintained properly. The self catering suites may be better.

What I didn’t like was the Price at £230 for a night we expected to at least be able to use the Spa. I tried to contact Positive: Property was lovely, location was lovely Negative: What I didn’t like was the Price at £230 for a night we expected to at least be able to use the Spa. I tried to contact someone for a week leading up to our stay and no one returned my calls or emails to query this. When we got there, they expected us to pay an extra £20 per person to use a Spa that wasn’t even fully up and running. The restaurant staff were friendly enough but could not give us any information about our stay. There was also no option for breakfast. All in all the property was lovely but not worth the money.

Positive: Nice room, no breakfast available, great view Negative: Logging in to get the key code failed on 2 occasions before arrival

Positive: The room The location Negative: No breakfast

Positive: Perfect stay