101 Holm House | Seaview Room with Soaking Bath

Outstanding place fantastic location Positive: I love the house absolutely fantastic and location brilliant Negative: I didn't like the view yes I asked for a seaview where you could see the sea but looking out across the roof with building bags was not so great just a small negative The room was freezing a nice touch at this time of year would be a pre heat room for customers..I have stayed at many locations with a lesser price mark and they have achieved this.. The bathroom radiator did not work and was absolutely freezing there I couldn't stay there too long . I did ask staff members but she was knew she was very lovely and understanding.i didn't bother to call them again as I was exhausted from my day. Coffee machine again didn't produce nice coffee at all Maybe it was me but made several attempts. And just to nick pick some parts of the bathroom could do touching up and smarting up to complement the fantastic residence

Luxurious Christmas stay - highly recommended Positive: We booked Holm House as it was in a great location to be near family at Christmas. It is also close to the sea and Penarth pier. We found the room to be very comfortable and well designed - a large bed with firm mattress, a nice welcome package, fluffy towels. It felt upmarket and luxurious. The building itself is stunning. We took advantage of the availability of the restaurant downstairs and enjoyed a bottle of wine and tapas at the bar where we were made to feel very welcome. All in all a great stay. Negative: It was mid-winter so too cold to use the gardens however they have a beautiful terrace and garden and as we hope to come again, we would make use of these.

Great venue - appalling/nonexistent service and support and care from staff. Positive: Great location and a lovely room. Negative: Arriving to no staff, as an international traveller, my eSIM wasn’t working properly and hadn’t realised there was no staff onsite at all and that the codes etc were all in my emails and very difficult for me to access as the internet wasn’t working for me. When I eventually managed to work out the codes and get inside the building, I had to drag and manoeuvre heavy luggage up the stairs to my room - and then the door wouldn’t open to my room even with the codes. After multiple attempts to enter the room - I was I tears by this stage - and I’m sure their CCTV footage on arrival shows my struggling and stumbling up the stairs with luggage and then coming down in to the dark lobby area and having to email to say I could only get calls through What’s App. The response was a jaunty “Here’s a tip - go back up, enter to codes and wriggle and pull the(heavy door) towards you - as the codes are activated - and it might give you access. No apology - I did get in my room - and the room was all I hoped. The 100% lack of support onsite spoilt my visit - and basically when I called again to speak (as I also had to try and work out how to charge the electric car etc) to someone - I was firmly told I should have read my booking more fully and to just use the app and follow instructions better. I’ve never felt so unwelcome/uncared for in any hotel I’ve stayed in internationally - and given this was a treat - I was horrified at the treatment and response.

Positive: Excellent price. I like the anonymity. Stayed for fsr more when it was Holm House. All facilities are the same. Restaurant downstairs (no breakfast) was cery good with friendly staff. Negative: Fire alarm, but least it works!

Clean and tidy. Excellent location. Positive: Clean. Tidy (apart from the garden). Location. Negative: No staff present. Fire alarm went off during night, had to ring ‘staff’ to advise firefighters arrived. Guests had to let firefighters through security gates.